I needed to replace two 3"x8" tiles that had fallen from my wall, but I couldn't find the same shape and size of them. D&B didn't have the size I needed, but they did have 3"x6" tiles. The manager retrieved the tiles, and went to cut one of them, so that they would fit into the 16" space. Imagine my surprise, when he brought them to me, and said that there was no charge. I really appreciate his kindness. Customer Service was friendly and helpful from the time I walked into the door. Great Experience!! Thank you guys. I will definitely suggest D&B Tile to anyone.