D&B Tile of Port St. LucieGet Directions
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D&B's staff is always friendly and helpful. They have great customer service and are always willing to help. The warehouse staff is thorough and knowledgeable. The manager is hands on and gets involved in helping customers. They are the best distributor in south Florida.
They have an incredible service, staff and pricing. I recommend all their products for remodeling a bathroom, beautiful tile, great vanity & toilet.
It's a one stop shop!
It'll take a load off of not having to shop all over the place.
I normally don’t write reviews but this gentleman from D&b tile has made me want to return my service there. I had a horrible experience a few months back and wanted to give the store another try even though the reviews I’ve read weren’t giving me much hope. Although when I got there a young man named Jawuan was very nice and greeted me right away. He helped direct me around the store and was very helpful with any questions I had. He was very respectful and I felt he deserved a nice review. Will definitely be returning to work with him.
So my wife and I went into D&B tile store this afternoon, Aug. 10, 2018 to look at various tile applications. I looked at the reviews and they were mixed with inconsistent customer service, but I thought we would give them a chance. We walked in and there was a women helping a couple by the front desk and a man with glasses typing on the computer, they both seen us walk in. Within 30 seconds the couple that were customers walked out after we came in. We wondered around the store for about 10 minutes with no one coming to ask if we needed help. There were at least 4 employees that seen us and not one on them asked if we needed help. There was a lady in the kitchen cabinet area helping another couple so we didn't bother her. There were no other customers in the store. As with most products they usually sell themselves, it's the customer service that people base their decisions on. I finally went up to the counter where the male employee was working and asked him if they were open for business, and he said yes. I said we have been in the store for a while and several employees seen us and basically disappeared. I told him I had read the reviews and they confirmed the poor customer service. He then offered to help, but seemed bothered and never got up from his chair. His excuse was the standard " Oh, I thought someone was helping you". How would you assume that if you never got up from your chair? I told him we were leaving and would spend our money at a more deserving business that understood customer service. They don't know whether we were there to spend 10.00 or 10,000.00. I would never recommend this business to anyone. A simple " Hi folks I will be with you in a few minutes, or can I help you" goes a long way.
I had been working with another flooring store in Stuart for vinyl plank flooring for a remodel house we had purchased. However, I just wasn't finding what I needed for my bathroom tile. D & B was the perfect place and Jawuan was the perfect salesman to help me. He was helpful but not intrusive. I was able to obtain all the components I needed for my master bathroom and bits and pieces that I needed for my guest bathroom. Jawuan responded to all queries in a timely, professional manner.