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Bought tile and materials here. Staff was friendly, helpful, and knowledgeable. Wide variety of tile and wide range of prices. If you're in the market for tile you need to at least browse in here.
Good pricing.... But my experience with their service and daily operations was extremely disappointing! I was promised my tile upon purchase. So I purchased it. Then I was told... "oops.... Sorry" half needs to b shipped... Then it wasn't shipped when promised, due to a "communication error" on their part. So I drove the 60 mile round trip myself to get what I could fit in my vehicle. Which was only a portion of the remaining tile. Not once was I apologized to for the extreme inconvenience to myself or the homeowner or offered any compensation even I as respectfully explained how detrimental and costly the delay was....in fact I was made to feel that I was an inconvenience to THEM! I was told they were understaffed and couldn't avoid it.... I was promised 4 return calls from them during the week and only received 1...i had to constantly hunt them down and do 99 percent of the leg work and communication between their Sawgrass store and their Doral store. Apparently they need better management to run things smoothly and teach their staff how to treat their clientele and customers more appropriately... Unfortunately for them... As I am in the remodeling business... I will take my business elsewhere from now on and recommend to all that they go elsewhere for their flooring needs as well.
Great service! Great source of diverse products! I felt like I was cared for as a customer! Also when I called..even though the number sent me back to accounting the man that picked up the phone was so friendly and was nice enough to transfer me up to the show room, he sounded like a disney castmember! I will tell all my friends about this place!