Awesome company. Always willing to help with ideas and suggestions. Fully stocked with all products you need for your tiling job. If you buy there they will also cut some tiles for you. Highly recommend DB Tiles 100%.
Five stars all the way. I have never gotten anything but white glove customer service, especially from Georgia and Dave. The prices seem to be substantially lower than the competitors which is another valuable bonus. I strongly believe you won’t go wrong with D & B Tile!
I would recommend D&B tile to everyone. Everyone from Patty, Georgia and most of all my salesman Andy. Their service and helpfulness was above and beyond all going to a big box store. Prices were as good if not better than the big box stores. Hats off to all in the POMPANO STORE
We made a small purchase to help complete our new shower enclosure. We were expertly treated by Anaysi Pernia at your Pembroke Park location. She had a great attitude, very nice humor and terrific design taste and ideas. She suggested things we had not even considered and walked out with the right items, and feeling like we really learned new and important things that will help us complete our shower design. Thanks to Anaysi and to D & B for training their staff so well. You have us for life.
I’m Writing to thank Christiane DeCampos for all the help she gave me in selecting the tiles for my bathrooms. She had excellent ideas for tiles to utilize and helped match compatible tiles for the floor, walls, shower floor in conjunction w/ my other bathroom features. Along the way she gave me a good education about tiles and tips that the average consumer would be unaware of. She would take the time to explain all the necessary details and was always cheerful no matter how busy she was. This is a very difficult and time consuming process and I really appreciate all her help and advice. I would also mention that I have been to D&B Tile many times for past 20 yrs and they are always friendly, knowledgable and helpful w/ whatever I have needed. I would highly recommend D&B Tile. Their pricing was very competitive too!
Helping my parents complete a full master and half bath renovation from Orlando was going to be a tough task. However, after speaking with Mike at the Palmetto Bay location things turn in my favor. Not only did he help my mom select all the tile, but most importantly, he referred us to an excellent bathroom contractor, Jesse Vazquez from Cousins Tile. I would highly recommend Jesse and Mike.
One trip to D&B Tile Distributors it’s all it took for the best selection and friendly customer service we received. One service representative that stood amongst all is Maria Toledo. Maria not only received us with a gracious smile but went out of her way in the most minor detail to ensure that both quality, durability and satisfaction would be met. Maria is a true asset to D&B and should be commended for her excellence. Frank & Ena Aguerrebere
Consider yourself extremely blessed if you get the opportunity to work with Cari at the Hialeah, D & B Tile Location! As anyone knows who is trying to pick out tile for a renovation/ construction project, it can be exceptionally stressful! What made my project even more difficult is that I was trying to pick out tile for our condo in Key Largo from my permanant home in Ohio. I knew what I wanted but was having a huge problem finding the perfect tile. After reaching out to many tile suppliers/distributors, I contacted D & B Tile and was able to get a live person right away!!! (You may be thinking, No way!) That person was Cari. I explained the look I was going for and she really listened!! After only a few minutes, she texted me several pictures of tiles that fit my wishes. I am beyond excited to see the finished product. I know it will be perfect!! Thank you to both D&B Tile and especially Cari! Excellent customer service is truly priceless!!!
I have had the pleasure of working with Georgia from D&B Tile in Pompano on a number of projects. While selecting the tile for my first project was a breeze, I have labored over the right tile for my most recent project and have probably consulted with Georgia no less than 4 times. She has the patience of a saint! I love the selection at D&B, but it is Georgia that keeps me coming back!
I wandered into d & b one morning to see if maybe I could find tile for an upcoming bathroom remodel in my condo – I am not a decorating pro, but I know what I like when I see it. I had the good fortune to be helped by Leslie. I explained the scope of my project and gave her a rough idea about my taste. she was able to translate my vague ideas into what turned out to be a great looking project. once I had picked the floor/wall tile, she suggested looking at a complementary tile for the shower floor – she knew exactly what would work. she also steered me when it came to grout selection. I really valued her input and patience, and I am very pleased with the outcome.
Just wanted to say dealing with D and B has always been a pleasure. I was in on Friday with a difficult order and between Tiffany, Breana and Raniesha they took great care of me. They were especially helpful in choosing the proper tile for the job. They all were very pleasant to deal with. I will be back.
5 out of 5 star review Exceptional. Professional. Knowledgeable. Patient. Resourceful. Accommodating – Are all words to describe my experience working with Sales Asssociate Maria Toledo at D&B Doral. I brought in floor plans and Maria immediately went to work to assist in finding tile flooring and wall options. After getting the vibe of my style, she worked relentlessly to appease my needs and get me squared away. High customer service focus shined through for me. I never felt rushed because it did take several hours and 2 visits to bring it all together. Even after all the time spent, I needed to exchange a Mosiac after it arrived for better match to the faucet that came in after the tile order. Maria was very responsive and went to bat for me to get approval for the exchange . Highly recommend.
D&B Tile has a great showroom with many choices and very spacious. We bought our tile for our kitchen backsplash, all the bathrooms, and entire house floor a while back. I am very pleased with the service given and the quality of tile. We recently came back to view sealer options and received help from Christian Llerena who was very helpful.
I recently made several purchases from D&B Tile to renovate my new home. Jawuan Cooper was extremely helpful in helping me to select the tiles for the flooring, the showers and the trim for both bathrooms. He was not only helpful with the selections, but he was exceptionally courteous. I found that he was a pleasure to do business with and would certainly recommend not only D&B Tiles to any one but would also recommend that their dealings would be with Jawuan.
As a result of Hurricane Irma, we had some of the tiles in our home begin to pop. While we had some spares from the original installation in 2009, we were short of repairing the damage. We went back to the Doral D&B, one piece of tile in hand and met with Maria Toledo. We did not have the receipt, nor did we know the manufacturer. In a matter of minutes Maria found the original invoice, found some tile in the warehouse there and located 4 more boxes at their Palmetto Bay store. If it was not for her diligence, hardworking and efforts would have had a real mess on our hands. As a result we were able to repair the damaged tiles and have some spares for any future incidents. Maria and the staff at D&B are real professionals and they there to help the customer. I can not say how much we appreciated everything that they did and would highly recommend D&B in the future.
When my husband and i went to D&B Doral we were helped by Alex Lemus. He was very helpful and took the time to show us the right set of quality tiles and grout that will fit perfectly in our new home. We are extremely happy with the choice of tiles we picked out all with the help of Alex. We will definitely be coming back for any future remodeling needs.
I needed to purchase tile for the pools at the property that I manage. I was helped by Alex Lemus at the Doral office and he was very professional and attentive. He gave me different ideas and was very helpful. My order was received as planned and I was very pleased with his service. I will definitely be calling him again for any other work that I need to do on the property and in my house.
My husband and I just recently bought our home which needs some work might I add… Well, we had some friends of ours talk to us about DB Tile and we just had to go and take a look for ourselves… We were very pleased with Alex Lemus who was very knowledgeable with the window sills we were looking for he even gave us ideas with them that we absolutely fell in love with, he even went out of his way and got all dirty getting them for us… their customer service team was great as well, we are definitely coming back for the rest of our remodeling needs.
I walked into the d&b Doral location in search of an upscale backsplash for my new kitchen. My husband and I watch plenty of home renovation shows, so we have decided to put the backsplash up ourselves. The store manager, Annie, was quick to help, she was so patient, so kind, has grade-A taste and a valuable opinion. Not only is she knowledgeable on product, she’s educated on the step by step process it takes to renovate a space. From tile to grout she had us covered. She and I discussed and curated ideas for other rooms in my home. I’ll definitely be to see her, very soon. Thank you.
I never write any reviews but I couldn’t help to do so with the amazing care I got from D&B doral. I walked in just to look as in I’m looking to redo my parents house, since the tile is so outdated. As I was looking the manager came up to me just to ask if I needed anything and I just had said I was just looking. She took the time and showed me what I was interested in, and spent an hour and half just to make sure I was sure of what I wanted. Gave me prices that were unbeatable. I didn’t purchase anything but I will definitely be going back and purchasing all my tile from D&B doral
great service….thanks Cristiane
great service….thanks Cristiane
I recommend D and B Tile and there products and services. I send all my customers here .Cristiane is exceptional at how she handles my customers. As we all know many of them can be difficult.
We worked with Georgia At D&B Tile in Pompano Beach for our condo renovation. She was fantastic ! Her ideas were terrific, and she was so very patient in helping us make our decisions. We highly recommend using D & B Tile . Beautiful selection and excellent customer service.
I work with Gabby from the Delray store and she’s always smiling, and providing outstanding service and works on pricing with me. She’s delightful
I am a contractor at abbey delray , and i have had nothing short of great service from Gabby !
We worked with Robert Hart and he was fantastic in helping us select a backsplash for our kitchen. Gabby was fantastic as well, she helped provide us a quote while Robert was out of the office. Robert gave us a lead time and the material even came in earlier than expected. We’re even coming back to complete another project!
I am a residential contractor in the Port St. Lucie area just contacting your firm in connection with two visits I made to the Port St. Lucie facility. I met with a fairly new employee that you have hired in that location—-Morgan Meadows. My main comment is WOW is she doing a great job. When I first met with her, I was positive that she had been in the tile field prior to now as she is so well versed, calm, and casual in her manner with customers. She informed me NO, that she was only hired four short months ago in October of 2017 and this was her first experience in the field. I complimented her profusely on her knowledge and her help that day in putting together some product for a client to view the following day. Upon returning on Saturday with my homeowner, Morgan proceeded to take over the visit, thus assuring the client that she was in good hands with someone who knew exactly what we needed and wanted. We managed to select several items that will work beautifully in this new home The staff at the PSL store has done a great job not only in selecting Morgan but in her training program. Those pats on the back go to, I am sure Leanne and Gabriel for their efforts. The PSL store is fun to visit–you have a great crew there and I will be using the store much more in the near future. Thank you D & B tile Susan Barber, President Gem Builders, Inc.
We have a big Thank You to Patricia from the Pompano office. There had been a problem with an order which resulted in a missed deliveryto the Pompano store. This posed a big problem for our project. Of course it happened on a holiday weekend so there was minimal staff for Patricia to call upon. We were extremely upset and she worked tirelessly to find a way to ge the tile delivered to our home just in time. She worked so hard to find a solution and we thank her very very much. We have been using D&B for years and here’s a perfect example why.
I have been dealing with Patty for over 10 years and she’s the best. I send all my customers to the girls on the front counter. I love dealing with d & b west palm. I’m always greeted with smiles and great customer service
I am an amateur do-it-yourself woman and I have been a customer of D&B for at least 6 years, with their help I remodeled 2 bedroom, Kitchen and 3 bathrooms. Now I am renovating another house….. The Hollywood team was fantastic !!! And the D&B Tile Sawgrass team: Elizabeth, Mildred and Jared were a joy, shining and helping me with what to do !!!! And then Gene Doling was so professional and inspiring me with advice on my projects, you have an amazing team !!!!! Hana
D&B Tile has great customer service, they helped me pick out the perfect tiles for my bathrooms. They have great taste and they know what is going to looks great. They are very productive and professional. I will be recommending D&B Tile to anyone looking to do any upgrades to their floors bathrooms.
I like the way they manage the costumer with courtesy in West Palm.
Jared and Ashley were especially helpful, very pleasant experience. The customer service was great, the showroom is beautiful, and if you’re in the market for tile you have to come here!
James was Great! Been doing business with D&B for years they are always helpful and pleasant!
Awesome and friendly service from a great band of D and B employees at Delray Beach D and B. Will continue to return for professional service from Vince Mcintyre, thanks.
cristine and Tiffany was great
cristiane was so lovely when I ready to order more I will definitely come back to her
very happy with the service I was provide today from the front desk
Great service. Very helpful staff. Happy atmosphere.
i started looking for the perfect tile one year ago! Thomas shorter gave us a quote. A whole year later, when we were ready to order Thom worked with me on pricing …. He was super responsive to my email questions and very courteous. He made me feel like my project was special and I felt like I was getting a personal service. our beautiful tile is now ready for collection and I am super excited to see it laid besides my new pool. thank you thom!!!
Working with Christiane DeCampos was delightful, She was so patience and knowledgeable . The Tile selection available is great and the prices even better. You definitely feel like you stumbled onto a secret find, when you locate the store. Christiane went out of her way to make sure that every detail of my project was perfect. She help coordinate with my contractor, was a true color expert in selecting grout colors and even helped me with ideas on bathroom fixtures. She made the entire process of selecting tile easy and less stressful. She used all of the many assets of D&B tile to ensure that my remodel project will be wonderful. Thanks D&B Ellen DeMaio
Juanne was very helpful and found us the perfect tile for a portion of a large project we were doing. He found the tile in the back of the store room – and it was on sale. This was great because we were already running over budget on this project.
ANAYSI PERNIA WAS SUCH A PLEASURE TO WORK WITH. SHE DEFINITELY MADE OUR EXPERIENCE LESS STRESSFUL THAN WHAT IT WAS INITIALLY. WE WERE ALL OVER THE PLACE WITH IDEAS AND COLORS BUT DIDN’T QUITE KNOW WHAT WE WANTED FOR SURE. SHE TOOK HER TIME AND LISTENED. SHE ENVISIONED WHAT WE DESCRIBED AND TOGETHER AS A “TEAM”, WE DESIGNED AN AMAZING BATHROOM. WE’RE SUPER EXITED ABOUT THE OUTCOME AND LOOK FORWARD TO SHARING PHOTOS WITH ANA AND THE REST OF THE ORGANIZATION. IN ADDITION, SINCE OUR EXPERIENCE WHAT SUCH A PLEASURE, WE WILL BE BACK TO REMODEL OUR OTHER BATHROOM AS WELL AS OTHER PARTS OF OUR HOME. THANK GOD FOR ANAYSI FOR SEEING OUR VISION AND FOR GUIDING INTO THE RIGHT DIRECTION. WE ALSO LOVED THE FACT THAT SHE’D ALWAYS BE COMPLETELY HONEST WITH US. LOOK FORWARD TO RETURNING REALLY SOON. ~SINCERELY, MR. AND MRS. JACKSON 🙂
Always a pleasure to deal with good honest and happy associates at the Delray D and B, still sending all my customers there after many years, thanks Vince, Jessica, Christianna and Robert, God Bless.
My experience at D &B Tile was the BEST!!! I always have a difficult time making decisions on my home projects, but Gene was extremely patient and allowed me ample time to choose just the right tile, trim and grout color for my bathroom remodel. I would highly recommend this company to assist anyone with their tiling needs!
I have come by D&B only a few times but every time I drop by I am greeted warmly and given the attention I require. They have gone above and beyond and they even offered coffee. They had the patience to listen to the things I needed and I feel satisfied every time I leave the store. I will be going back to D&B for my next project.
THANK G-D FOR ANAYSI AND TONY!!! OUR FLOOR TENTED UP AND WE WERE DESPERATE FOR A TILE THAT WOULD MATCH OR CLOSELY MATCH. TONY SAVED US FROM REPLACING THE WHOLE HOUSE OF TILE BY LOCATING A CLOSE MATCH!!! THANK YOU FOR TAKING THE TIME TO HELP US!!!! HARRY ARTHUR
We recently came in and met with Anaysi the D and B rep. She was extremely helpful and knowledgeable. They have great products and staff. I highly recommend working with D and B tile
I spoke with Carina and she was AMAZING! so nice and so helpful! Im new to all this refurnishing and remodeling stuff so i really needed someone who could help me out and she did that perfectly. Thank you so much Cari!!!
Luz is the most amazing sales person. She was so very helpful and easy to order and select tile with. We even ordered our vanities with her. Great service!
Everyone is helpful and they always know what they are doing!
Great experience with D&B Tile of Hialeah. Their staff is very helpful and friendly!
The crew at the Pembroke Road location is AWESOME!!!!! Cory at the front desk saved me a long trip back to my office. I ran out of the office without my receipt and he printed a duplicate with no questions ask with a pleasant PROFESSIONAL attitude!!! Great Customer Service!!! Tony in the warehouse did a FAST and excellent job of preparing my order for pickup. Thanks Tony!!! Robert Wright was very helpful in answering my questions about the tile I purchased. GREAT TEAM GREAT CUSTOMER SERVICE!!!
- I have been buying at D&B Tile of Hialeah for a long time. The service is very good in every aspects.
Ana & Roberto were outstanding and providing excellent customer service. Even Anthony & Roberto from the warehouse department provided timely and helpful assistance when asked. Definitely worth the trip today!!!
This location has a very pleasant atmosphere. Buying in this location is very easy because they make you feel welcomed and they are polite.
Anaysi and the other representatives at D&B Tile were very helpful, from helping us select the right product to educating us on care and sealing of stone materials. Thank you D&B!
Great service, excellent attention. They help a lot!
I had the good fortune to be greeted and waited on by Robert Hart. He is professional, courteous and knowledgeable. He is an absolute asset to your company and to whomever he waits on.
Jawaun and his coworkers where very helpful in accommodating me with my kitchen project. Their selections are beautiful and they have many different options. They were very patient with me, especially since I was unsure of what to choose. Their customer service is awesome!
After working with D&B tile company I am happy and satisfied with their entire business ethics ! From the placing of the order to picking up the product I could not have been more satisfied ! They keep you updated about every step of the way and the women behind the service deck are pleasant and professional. I would recommended this company highly .
Maria at the Doral store was excellent. We went there with no idea of what we were looking for for our bathroom remodeling. She very patiently assisted us in getting ideas and despite some bumps on the road with tile selection, she always kept her composure and professionalism. Returning items that were not special order within the 30 days was a breeze. Thanks for your help !
Maria was SO helpful! We are renovating a Kitchen and Bath in a rental property and were at a loss as to what to select. She gave us such good advice!!! She was incredibly patient as we went back and forth making decisions and kept smiling and making positive helpful suggestions. Margie & Peter Benziger
I went to the location in the Doral area.. I was greeted by Maria she was very helpful and she even helped me choose the combination of tiles .. I am so pleased and happy with my bathrooms .. yes I remodeled 2 of my bathrooms… I just want to thank Maria!!! Thank you…you truly have a great talent..
You should all be proud of the amazing service that you provide for your customers!
Christiane was AMAZING with helping me out of a real bind, knew her stuff, detailed, quick and knew more than I didn’t even know I was missing. Also, Jessica helped check me out quickly and friendly!
My husband and I needed help right away. Jeaninth stepped up to the plate and helped us. She was knowledgeable, courteous, and efficient. We’ll be back to D&B!
Jessica did a great job!!
I called D & B from NY and Gabriella was wonderful! She helped me select some sample tiles over the phone and had them nearby when I arrived to D & B. She also referred some excellent tile people from your beautiful website! The tile job came out beautiful and I am so appreciative to Gabriella and D & B Delray for their excellent products and fantastic customer service!
lve been buying tile supplies from d and b tile Delray for over 20 years . Great service highly recommend.
I have been purchasing all the setting materials and tools for my projects at D&B Tile of Hialeah for 17 years now. Mabel and her team are awesome they always make sure all my deliveries are on time. When I need any professional consultation for any product I know they have the answers for all my questions. I’m a busy contractor working on high end projects, so I trust them for quality products and keeping them always in stock. I recommend D&B to all my customers since their customer service is above and beyond!!
I have been working with d & b for over twenty years. Robert, Cristiane, and Zsak are wonderful on the sales floor. Gabby and Jessica are delightful to work with at the counter, they always take care of me and my account with them at D&B. Ken in the warehouse always takes care of me and pulls my orders fast and sufficiently! Thank you D&b Delray for the wonderful service
love the girls they are always so helpful and knowledgeable
We purchase our setting materials and installation tools from D&B. They have all the professional grade adhesives and grout in stock. The warehouse loads up our trucks with wallboard and bags of mortar saving us time and energy. Customers that we have sent into D&B for their tile selection have always told us how helpful the sales people are and that the porcelain tile selection there is the best. Over the years D&B has been has been there for us when we need advice or for special order items.
We purchase materials from D&B Tile of Pompano Beach almost every week and the staff is a pleasure to deal with, especially Patricia. She is prompt, professional, and always making sure we get our products delivered. D&B Tile makes our business flows in having top quality materials at a reasonable price, we recommend them 100%!! Special thanks from, The Whole Team at All About Pressure Clean & Seal
I’ve been using D & B Tile for over 20 years. Great service, great showroom. Vince and his staff are very helpful and knowledgeable. Highly recommend the Delray showroom!
thanks for many years of great service
I’ve been a patron of DB Tile Delray for 25 years and as they have expanded and grown ( just as my business) they have never ceased to offer outstanding products and service.
D&B Tile is awesome. I am a general contractor and I send clients to your Delray Beach location on a regular basis. The counter team is always there to help. Only nice things to say about this location! Thanks, Greg, GGL Construction.
CRISTIANE and all staff have been top notch. Excellent customer service and respect for clients needs and wishes. Cris was able to take time to educate me and help understand my project. I will only come here for future projects. I recommend without ant hesitation. Thank you D & B of Delray!!!!!!
The customer service from manager to sales floor to front counter is incredible. I’m always welcomed every time I walk into the store and their always willing to help with anything I need!
Christiane was wonderful to work with. She was very helpful, had great ideas and was very patient. We would definitely recommend her and would love to work with her in the future again!!!
- great servic and fast as always thank you
John Murray of Murrays Tile & Marble, its been a tremendous experience and privellage to have Gabby and Jessica confidently service the employees of Murrays tile & marble and our customers. Murrays tile & marble has been purchasing setting material and tile from the delray store for the past 25 years. Without the proper help of the d & b tile staff , my company would not have the success it has.
- Customer service at the counter is amazing and Gabby and Jessica always has a smile on their face.
Zack was truly amazing. This is something I hate doing and he made me smile and relax and took control. Thank you
Gabby and Jessica are very helpful and knowledgeable about the products and the ordering system at D &B
Great customer service is the featured characteristic of Gabby and the team at the desk ….. I have been doing business with Rob for many years and he has always been informative and helpful especially with the quality of work I produce …. To the suit in corporate …. if you could duplicate this team at your other stores it would certainly be a more memorable and beneficial experience for your customers
Very happy with customer services at this location,from management to warehouse every body is very helpfull. thank you
Thank you for having such a knowledgeable and friendly sales associate Cristiane. She did my entire job and I couldn’t be happier!! thank you again for a wonderful team member and I will tell all my friends to see Cris. Susan Kirk
I just discovered D&B Tiles today. I had wonderful service by your team. Robert was a pleasure to work with!! He was able to find the tiles I needed and was very imformative
I have been to a ton of tile places in my career and D&B of Delray Beach is the best I have been to. Most notably, Gabby and Jessica. One word comes to mind, outstanding. Keep up the good work.
I recommend D and B Tile and there products and services. I send all my customers here .Cristiane is exceptional at how she handles my customers. As we all know many of them can be difficult.
Robert at D&B was extremely helpful and customer-focused and helped me regarding the ins and outs of completing the marble tile work in my guest bath . I am currently remodeling the master bath, and I didn’t hesitate to return to D&B for the exact products I’ll need!
I used Cristiane DeCampos to help design my new kitchen. Her enthusiasm and creativity was amazing. She listened to me and clearly understood the look that I wanted to achieve. She helped me edit and select tiles that worked together to give me the transitional look that I felt comfortable with. She was very knowledgeable and had a fabulous eye for design!
I have been working with Jessica Pickens at the WPB location for about 8 years now, and I have always been impressed with her professionalism and her working knowledge of the inventory. She not only processes my orders in a timely manner, but also does so with 100% accuracy. In the rare event any items were damaged upon receipt, she never hesitates to quickly resolve the problem. When I need assistance with anything, she is always there to help. She always helps me to not forget setting materials, tools, drains etc. Great up seller. She is a true asset to D&B Tile. Excellent!!!
I have done many projects through D@B. Your selections have been good and kept up with the times. Jessica has been my salesperson and has been nothing short of amazing. She is tremendously helpful and has terrific follow through skills. All my projects have come in on time and my clients have been very happy with the finished product.
We would like to comment on Gabriella outstanding performance, she took the time to call back after asking some information, called back a second time to tell us she had the product on hand. With a politeness exceeding our expectation You should be very happy to have a employe so great at her job. I would recommend her to everyone. Thanks for all
Working with Jeaninth was a fantastic experience. She helped us make wonderful choices in our tiles. The original bathroom was 60 years old and we took it to the modern era with marble floors and tub enclosure. The choice of tiles makes the small bathroom look larger. We could not be happier with our choices and it is thanks to Jeaninth. We needed extra tile at a crucial point in the project and she stepped up and saved us. It is our only bathroom so timing was critical. Thanks Jeaninth and D&B Tile!
We remodeled a bathroom and went to the Sunrise D&B. We worked with Gene who was helpful, patient, and knowledgeable. When I came across an issue once the contractor began, Sandy helped me in Gene’s absence. The two of them provided outstanding customer service and went above and beyond to help us through the process. I would definitely go back again to work with this team!!! Thank you Gene and Sandy.
To Management: Re: Commendation: Joe Svoboda The purpose of this letter is to formally and publicly commend Joe Svoboda for the excellent service he provided the Perez family. Throughout the ramp-up of remodeling our home and to the end of our project, In my opinion, the level of service that Mr. Svoboda extended to our family was far beyond our expectations. I have never before written a letter like this on an entirely unsolicited basis. However, in this case, I was so impressed by the support and service provided by Mr. Joe Svoboda that I felt compelled to go on record with my praise. Mr. Svoboda truly deserve it. In an era where exceptional one-to-one customer service excellence has virtually disappeared in the service industry, the service that Mr. Svoboda provided should be held up as an example for others to try to emulate. What particularly impressed me about the level of service provided by Mr. Joe Svoboda was his total availability when ever a question came up or a problem needed to be solved. It appears that it was simply his extraordinary commitment to excellence in customer service and support that motivated Mr. Svoboda to go the extra mile. His example even had a positive impact on the attitude and productivity of the contracting company doing the work in my house. In closing, I believe that Mr. Svoboda truly deserve to be congratulated and rewarded for providing customer service and support well beyond the expectations of our family. Very sincerely, Jose Perez customer and home owner
Robert Hart provided Exceptional customer-service and sales expertise you are very lucky to have a gentleman like Robert working for you. He provided exceptional knowledge of coloration of texture and we are very very happy
Had a very good experience working with Sandy at the Sawgrass store, her design suggestion on both the tile, tile direction and “waterfall” effect using a secondary tile was right on.
- overall a very pleasant shopping experience!
Couldn’t ask for more from our customer service representative, Jawuan Cooper. He took time with us, made suggestions, shopped other locations for us, and helped us with a “last one” discount, just going completely above and beyond for us. He was friendly, personable, respectful, knowledgeable, and super helpful. Thanks, Jawuan. Great job!!!
Just thought I would take the time to give a HUGE thumb’s up to the Port St. Lucie Store. I am a contractor doing a spec house in PSL. Am always looking for good finds on unique product. Went to the PSL store on Wednesday the 13th to look at a bath vanity I will be ordering soon. Happened to come across some killer tile–a discontinued item with just a small amount left. Managed to make a good deal with the manager, Gabrielle who not only made my day but treated me like royalty!!! Obviously it was a small purchase—$87.00-but that did not matter. Juwan rang the purchase up with a huge smile and even was laughing and joking when he carried it to the car I could not have been more pleased. The whole transaction was a complete breeze and was fun! It did make my day and I drove away smiling. Thank you again to having such great staff there Susan Barber, Gem Builders, Inc
On our last visit to D&B in Port St Lucie we were very impressed with your representative, Jawan Cooper. Jawan helped us choose tile for our home project. He was courteous and went above and beyond making sure we were happy with our purchase. Thanks Jawan!
HI, I am just wanting to give a shout out to D&B Tile. My clients visited the Pompano store and were very pleased to find the tile they wanted for their home. I had a few follow up phone calls with the manager and she was delightful. She stepped me through the timeline and delivery of the tile and was very gracious while serving me. I will continue to send my clients to D&B Tile. Thanks so much for the hands on experience. The availability and resourcefulness of the staff made my job so much easier. One happy customer! Maria Constadino
I have been going to D&B for many years, but I try to do my homework before I shop. I went to many stores, but landed in D&B Sunrise as usual. I spoke to Joe Svoboda and told him about my project, tiling my patio. Joe was very knowledgeable and patient. We looked at many samples and settle on porcelain tiles with wood texture from Italy. We also spoke to Michelle O” Keefe who was so helpful and took the extra step to help. Overall the whole staff is great and courteous.. Patio came out fantastic !
Gentlemen: My congratulations to Thomas Shorter, my sales representative, for his professional assistance to create a beautiful and unconventional floor. A big thank you to the D and B staff, from the front to back door, for your team support to make everything happen. I look forward to working with the D and B team in the immediate future. Abbi Lee Rogers Project Design and Management
Fabulous place, wonderful selection, kind & caring people. Robert was very helpful, helping me select bathroom tiles along with accent tiles for my project. Girls at the desk were very professional, helping me out in a very timely manner.
I had never renovated a bathroom before and was now attempting 2! I went to a few stores, without much success, and then decided to try D&B Tile in Pompano. How lucky was I to meet Andy Bolton! I’m sure he sensed my discouragement, and unfamiliarity with this project, and he took me under his wing. Within a very short time, he had put together the ideas for my perfect bathroom. At this writing, it is almost done and looks beautiful. Needless to say, my husband and I have already met with Andy and he has given us wonderful input for the second bathroom. Instead of being stressed, I look forward to it! Andy, and the team at D&B, have made what could have been a difficult challenge for me, a very pleasurable experience! Thank you!
just wanted to let you know how much I appreciate the help gabbi gave us when it seemed like no one else could help. she followed thru when she said she would and tracked down the heart of the our problem. and she returns phone calls!!!! ty gabbi
I’ve been going to D&B Tiles for many years. I have received amazing service from Jerry Batey. He has been very compassionate, understanding, and extremely helpful. I’m so glad I had him to help me with my project!
Alex Bravo and D&B staff provide a excellent services to our company. He works with exceptional professionalism and great attention to every details. I think he is best seller and good friend.
Dear Sabrina, We just want to take a moment in our crazy daily schedule to THANK YOU for the amazing help and guidance you have provided us when selecting and purchasing tile products with D&B Tile. You have been amazing and D&B management/owners should be very proud to have such a valuable team member in the organization. Again, thank you for all your help and we look forward to continuing doing business. Sincerely, Luigi Lone & Eric Bonatti EZ CONSTRUCTION “We make Construction EZ!” Phone: (786) 277-3703
Attn- Marlene and Mr Harold Yarbough, Robert in your Pompano Beach Location has been such a terrific help to me. He has gone above and beyond with his customer service and it’s refreshing to work with an employee of his caliber. I also know Patrick and Laurene at Stonewater Kitchens and they highly recommended you. Thank you Robert
Visited D & B Tile Distributors looking for tile to upgrade kitchen and baths. We had the distinct pleasure of being assisted by Jeaninth Antulich. What a pleasure! Jeaninth has endless energy and patience. After spending hours with us over several visits, she helped us put together tile, accent tiles, and everything necessary to complete the job. She recommended a tile layer and after several estimates, we went with Jeaninth’s recommendation, Henry Fitoria and could not have been happier. He is a perfectionist! Tile delivery produced a bit of a setback, and Jeaninth went above and beyond, and wayyyy out of her way to keep us informed, ultimately delivering the backordered tiles to us on her own time. A gem!! Jeaninth takes pride in her work and delivers outstanding customer service. She is as excited as us for the end result and has made us promise to send “after” pictures. A true professional!! ….and now a friend.
Great service and prompt response. Thank you to Annie Llerena
Annie is a great customer service, great smile, went out of her way to help me. Even arranged a pickup for me at Palmetto Bay.
Annie Llerena was very precise and helpful. Communication was very clear and always has a smile on her face
EACH TIME I COME TO D&B OF DELRAY, ALMOST EVERY DAY, I HAVE A GREAT SERVICE. MOST OF THE TIME YEDITZA HELP ME AT THE COUNTER AND I’M 100% SATISFIED WITH NO COMPLAIN. I GIVE D&B 100 POINTS
Great customer service. Great quality products. A special thank you to Cristiane for always helping me with a awesome smile. Thank you D&B Tile Delray
Wow, I just met Andrea at D&B and she is awesome. I am remodeling my house and I went to D&B to pick out tiles. Andrea assisted me and I learned so much in the short time we spent together. She is extremely knowledgeable, courteous and attentive. She created such a positive experience. Kudos to Andrea, she is a keeper….
Chris, Thanks so much for all your help in finding the perfect tile for our new kitchen! I appreciate the great service and price you gave us! I look forward to working together again. Sincerely, Liz
THANK YOU ISABEL!!!! Truly I placed an order with D&B because of YOU!!! You are not only good but gracious! Sincerely, Jan Morrison
Hi Mr. Llerena, I wanted to let you know that I was extremely happy with the service I received when I ordered a custom order of glass tile with Carlos Munoz-De Leon. He was punctual, exact and efficient. He would email and call me promptly. He had a lot of patience and wanted to get everything right and make sure I was happy. When I picked up my order, Rafael and Germaine were very helpful in locating it and bringing it out yo my car. They were very kind and polite. I hope you share my words of praise with them! Respectfully yours, Lauren Resnick
Dear Mr. Yarborough: We are writing in admiration of Gerry Bauer, an excellent Design Consultant but above all a reliable man with integrity. Sadly, these men are seldom recognized in today’s fast-paced commerce transactions. Thank you for finding a good man! We first met Gerry on January 21st when beginning our kitchen renovation. He gave us excellent suggestions in the choice of material for our backsplash, in so far as ease in maintaining when combined with an updated look. At our request, Gerry suggested a local tile installer with whom we met on January 25th, placing our order based upon this man’s calculations. We picked-up the order from your store in preparation to begin the job on February 9th. Unfortunately, the tile setter became argumentative over the plans of the granite installer and failed to ever begin his portion of the job. We never heard from him again. We returned to Gerry who put us in touch with James ((/Jayson”) Russell who viewed our kitchen, but was in disagreement with the previous tradesman’s calculations and choice of bullnose. James returned to your store on Friday, February 20th and spoke with Gerry, returning the questionable bullnose and reordering to his specifications. The tile was professionally and beautifully installed by James on February 24th who returned the next day to do the grouting. We are grateful to Gerry for finding a young man who equaled Gerry’s honesty and dependability. We returned to your store yesterday with an unopened box of tile, the price of which Gerry unquestionably credited back to us. What a pleasure to have had such a gracious gentleman handle our transactions. You appear to have cornered the market on great employees! Thank you so much. Sincerely, Lynne & Richard Brinker
Our first visit yesterday. your agent Dustin helped us thru everything. enough cannot be said about his gracious and informative manner. my husband and I are both business owners for many years in Pa. we know a winner when we see one. this young an is just that. better hold on to him. ……I know we would if he worked for us. we are ordering product now with knowledge. not just picking out a pretty product. a credit to your company Gary and Loretta Horowitz
Customer Service at its BEST!!! We are completely renovating our home on Miami Beach. We visited several tile stores in the Doral area and almost placed orders reluctantly at 2 of them. One of the stores even treated us rudely. Then one day while out looking for pool tile, we stopped by D&B Tile and met Maddy. We are happy to say we have placed our entire initial tile order with D&B. We have been treated respectfully by both Maddy and everyone else at D&B. Maddy took the time to listen to our needs, helped with selections and made it happen. Communicating with Maddy and D&B has been smooth and seamless. The ’tile’ process has been and continues to be an enjoyable one. And we have beautiful tile that will make our new home even that much more beautiful. Thank you Maddy and staff!!!
Good morning Mabel. I wanted to send a quick note about my customer service experience with Bianca last week. I originally went to Sawgrass D & B to inquire about Fusion Pro Grout. The experience there was not that great at the counter, but I was able to get the info I needed. Sawgrass said the Hialeah branch had 4 buckets though. I started to drive to Hialeah. One the way I called and spoke to Bianca, who was very pleasant on the phone. She confirmed stock. I told her the traffic was terrible and she offered transferring the items to Sawgrass the next day. This made my day honestly. She even called back the next day to notify me that product was delivered to Sawgrass. Owning a small business myself, great customer service plays a vital role in a business’ success. D & B is fortunate to have Bianca! Have a great day! Pools N More Factory Outlet 4408 Peters Road Plantation, FL 33317
“Hello George: My name, is Carol Smith and I am a co-owner of Mark of Excellence Construction, Inc. I have been working with Jessica Pickens on a few recent orders for our projects and I felt compelled to let you know what a awesome sales associate she is to work with. Jessica’s smile comes thru on every sale, her follow-up and follow-thru is by far the best that I have experienced at D&B Tile or elsewhere for that matter. When another employee forgot to return my phone calls and to send me my estimate, I was able to count on Jessica to assist me in getting the order placed in a timely fashion. She never prejudges whether she is going to get a sale, she simply makes great suggestions and my client’s and I both love working with her. Jessica is gem and should be recognized for her accomplishments as an outstanding sales associate and the best ever team player.” Best Regards, Carol Smith “Changing Lives Thru Construction”
Missy, I just wanted to thank you for all your help you gave me picking out the tile for my house and guiding me throughout the whole process, you made it very easy for me to make the right decision on picking the right tile and grout for my house…The floors look Great!!!!. Your knowledge of the products and you professionalism is what really made my experience with D&B awesome and I would recommend all of my friends to come see you for all their tile needs. Thank you again, David K
To: email@example.com Subject: Appreciation for Services Paul: My wife and I thank you for your excellent, personalized customer service during our recent search and purchase of tiles at D&B for our outdoor kitchen. In spite of our relatively frequent visits to the Port Saint Lucie store, you always treated us like valued customers. Your guidance was “right on” during our search for a pattern of tiles with a variety of colors and shapes. Installation of the tiles is being done today and we anticipate an outstanding result! Again, thank you for your professional and personal approach in dealing with us … we really appreciate that. We will certainly refer our family and friends to D&B for tile products. Doug and Joanne Port Saint Lucie
To: firstname.lastname@example.org Subject: regarding Nick Casiello Hi Martha, I would like to take a minute and mention the job that Nick Casiello just finished for us. We have had many issues with our master bedroom shower, this is the fourth time we have had to redo it. I am absolutely confident that we will no longer have any issues. Nick was very professional throughout our entire process. He is very knowledgeable on the products, the installation and great at problem solving with any unexpected issues that occurred. I respected his honesty and wanting to get the job done right, not just aesthetically, but so we will not have any future issues. Also, he and his partner Nick were very respectful and trustworthy in our home. It was a pleasure working with both of them. Thank you, Jamie Cohen (a happy customer
Dear Mr. Yarborough, I recently purchased tile at D&B’s Delray store. Gerry is a true gem- consummate professional and goes the extra distance and then some for his client. Today it is rare to experience wonderful customer service. He worked diligently to locate tile for me. I would highly recommend D&B. Gerry is special, the needle in the haystack.
–Original Message—– To: email@example.com Subject: Great customer service from Michelle! Hi Martha, Just wanted to share with you the fantastic customer service experience we had with Michelle O’Keefe. We had a bathroom renovation completed about six months ago which included a frameless, all tile shower. After a few months of use, the grout began to mysteriously discolor and appear wet, spreading slowly but surely until it covered nearly 80% of the shower floor. I contacted my contractor, notoriously slow to respond and let’s just say not always 100% on point, and made little progress. I knew I’d have to take matters into my own hands. I began with a chat with the US Polyblend grout rep but had additional questions. That’s when I remembered the great folks at D&B and wondered if they might have some insight. I won’t bore you with the details but thank goodness fate led me to Michelle. It quickly became obvious that her years of experience and the guidance she was willing and able to provide would be priceless. She went above and beyond on multiple levels and I can sincerely say if she gives all of your customers a fraction of the expertise and service she showed to me then you’ve got yourselves a true gem. We’re still working towards our grout solution but Michelle will prove to b a huge part in getting us there. The customer service and knowledge at D&B, particularly from Michelle, can’t be beat, and we will surely be back for our next tile purchase. I can’t begin to tell you how appreciative of the guidance and insight Michelle has provided. She’s a keeper! And probably deserves a big big raise 😉 With kindest regards, Diane B
Good afternoon Harold, I am an assistant project manager at Professional Flooring Contractor. I work with Tom Moore. When we were at Emerald Flooring, we dealt with the Pompano location. We now deal with Martha @ Sunrise. It is of essence to point out the immense help that Martha Alvarez is for us at Professional Flooring Contractors. I work with her on a regular basis and she not only helps me out from pricing, to samples, to orders, expediting materials and is quick to respond as well as an excellent problem solver. She is proficient and facilitates my job. She is an asset to D&B and this is a reflection on the company itself. I’m aware of the magnitude of the work she has, and how overwhelmed she is, but she takes care of business and strives to deliver. I deal with many vendors, many reps on a day to day basis, she’s by far one of the best people to help me out. She’s a sales rep, manager, customer service agent, purchasing, or whatever else we may need… She wears many hats, and should definitely be rewarded or acknowledged at the very least.
Dear Ms. Alvarez, We bought tile from D&B a few years ago when we renovated our kitchen. We had the pleasure of working with Sandi and she is fantastic! We are in the process of renovating our master bathroom. Of course we come back to D&B to work with Sandi. As expected Sandi is just as wonderful as she was with our first experience. Not only is she extremely knowledgeable, she has outstanding customer service! We wanted to share this with you as she deserves recognition for her outstanding work. We will be sure to pass D&B’s contact info along to anyone interested and definitely recommend working with Sandi. Sincerely,
I asked Carole for your contact information because I wanted to tell you how much she has helped me and the projects that I work on through the seven years that I have known her. I think the first time that my company had a problem with a specified tile, within 2 hours of my call to her somebody was at the site looking for a solution to the problem. Specifically, this was at Saint Catherine’s Rehabilitation Hospital in Hialeah. Recently, I had the same experience where we had an upset client and Carole went above and beyond to remedy the situation so the client will feel satisfied. This time it was at Leon Medical Center but there have been many other times. These are just the ones that come to mind. And of course needless to say all the last minute samples, crazy late calls asking for pricing or additional information on how to install a certain tile or something as simple as different size format. She is always very prompt in getting me what I need and more than once find what I needed and bringing it to me after hours while I might be working on an all-night presentation for the following day. She has done it regardless of how big or small the project might be. For all these reasons, I took the time today to tell you how hard is to find somebody that cares so much about what they do and why working with her give me peace of mind
I entered your store in search of two tiles, which were needed to match the tiles in our house. The tile installer was already working at our house and it was imperative that I find something that could match. Your sales people were busy they went above and beyond their responsibilities to attempt to help me, and after an extensive search, they found an exact match in your warehouse. It is not often that customers receive exemplary service nowadays so we would like to extend our gratitude to your company.
From: Customer in Palm Beach Sent: Saturday, February 09, 2013 To: firstname.lastname@example.org Subject: Terrific experience I have not had to do much remodeling or repairs in my home-owning lifetime, so it terrifies me to walk into a facility like D&B tile where there are a million samples of lovely materials. Most of the customers look as though they know exactly what they’re doing. Not I. Jessica Pickens was my angel! She was kind, patient, helped with the tile selection, researched the best shipping methods and wrote up the [quite small] order with grace and professionalism. She was absolutely delightful and I can’t wait to go back for a larger job I’ve been postponing forever. I was so impressed, I asked if I could speak with a manager but everyone was in a meeting. Colleen Swain was kind enough to give me your email address and she checked me out. If all your employees are as lovely as these two ladies, you are lucky indeed. I congratulate you, too, because I feel employees’ positive attitudes reflect excellence in their management team. Thank you! Customer in Palm Beach Palm Beach Gardens
Craig Londre D&B Tile – Pompano Robert Apakian Rob, Thanks for all your help in selecting and delivering the rectified 24 in porcelain tile, your advice (experience) for what I wanted to do was invaluable. I highly recommend D & B Tile, Great service. I had some difficulty in finding a good tile installer at a fair price , I finally connected with Normando De Brito at Itanhem Flooring (on your contractor list) they did a Great job , quickly , at a fair price . My wife and I are very Happy with the excellent tile and installation, Thanks Again thank you for all your help. Kind Regards, Craig Londre Boca Raton, F
Dear Carol: Well, my new bathroom is absolutely BEAUTIFUL and my experience with D&B was incredible. Martha is an asset to D&B – she was so helpful, knowledgeable and accommodating. I hope you will let her know how much I appreciate her help. And, thank you very much for your help in making this happen. Betty Hiraga
From: Janice L Bartlett Date: Tue, 4 Sep 2012Subject: good service To: George Apakian Dear Mr. Apakian, The purpose of this email is to inform you that your employee “Sherry” has shown exemplary service to me. Over the years I have shopped and purchased tile, supplies, etc. from many sources and worked with many sales associates. Sherry was very knowledgeable and helpful and most important…….kept her word when she said she would get back to me with information, pricing, etc. within a specified period of time. Sincerely, Janice Bartlett JB Interiors
From: Nyce Daniel To: Ronald L. Romer Subject: Alex Llerena On behalf of the Lindsey Hopkins Technical Education Center, I want to personally thank you for your tremendous support to our school. We truly appreciate your generosity. Nyce Daniel, Principal Lindsey Hopkins Technical Education Center 750 N.W. 20 Street Miami, FL 33127 Phone: (305)324-6070 Fax: (305)545-6397 email@example.com
July 18, 2011 Ms. Sandy Bavota D&B Tile Sawgrass Dear Sandy; It’s so nice to come into your store with a mental list of questions, then having you give my husband and me all the answers, and offer suggestions on improving our ideas. You are truly an asset to D&B. You are not only knowledgeable and friendly, you also give us the attention we require, and help with our choices even gently guiding us away from possibilities that won’t work for our application. We have purchased tile for our three bathroom renovations in Weston, and now the entire tile for a house we are building in Lake Placid, FL. We love the look and I’m sure we’ll enjoy it for many years to come. Thanks so much for your professionalism, kindness, and knowledge. Sincerely, Bob & Stephanie Joura