I used Cristiane DeCampos to help design my new kitchen. Her enthusiasm and creativity was amazing. She listened to me and clearly understood the look that I wanted to achieve. She helped me edit and select tiles that worked together to give me the transitional look that I felt comfortable with. She was very knowledgeable and had a fabulous eye for design!      

I have been working with Jessica Pickens at the WPB location for about 8 years now, and I have always been impressed with her professionalism and her working knowledge of the inventory.  She not only processes my orders in a timely manner, but also does so with 100% accuracy.  In the rare event any items were damaged upon receipt, she never hesitates to quickly resolve the problem.  When I need assistance with anything, she is always there to help.  She always helps me to not forget setting materials, tools, drains etc.  Great up seller. She is a true asset to D&B Tile.  Excellent!!!        

I have done many projects through D@B.  Your selections have been good and kept up with the times. Jessica has been my salesperson and has been nothing short of amazing. She is tremendously helpful and has terrific follow through skills. All my projects have come in on time and my clients have been very happy with the finished product.    

We would like to comment on Gabriella outstanding performance, she took the time to call back after asking some information, called back a second time to tell us she had the product on hand. With a politeness exceeding our expectation You should be very happy to have a employe so great at her job. I would recommend her to everyone. Thanks for all

Working with Jeaninth was a fantastic experience. She helped us make wonderful choices in our tiles. The original bathroom was 60 years old and we took it to the modern era with marble floors and tub enclosure. The choice of tiles makes the small bathroom look larger. We could not be happier with our choices and it is thanks to Jeaninth. We needed extra tile at a crucial point in the project and she stepped up and saved us. It is our only bathroom so timing was critical. Thanks Jeaninth and D&B Tile!

We remodeled a bathroom and went to the Sunrise D&B. We worked with Gene who was helpful, patient, and knowledgeable. When I came across an issue once the contractor began, Sandy helped me in Gene’s absence. The two of them provided outstanding customer service and went above and beyond to help us through the process. I would definitely go back again to work with this team!!!  Thank you Gene and Sandy.

To Management: Re: Commendation: Joe Svoboda The purpose of this letter is to formally and publicly commend Joe Svoboda for the excellent service he provided the Perez family. Throughout the ramp-up of remodeling our home and to the end of our project, In my opinion, the level of service that Mr. Svoboda extended to our family was far beyond our expectations. I have never before written a letter like this on an entirely unsolicited basis. However, in this case, I was so impressed by the support and service provided by Mr. Joe Svoboda that I felt compelled to go on record with my praise. Mr. Svoboda truly deserve it. In an era where exceptional one-to-one customer service excellence has virtually disappeared in the service industry, the service that Mr. Svoboda provided should be held up as an example for others to try to emulate. What particularly impressed me about the level of service provided by Mr. Joe Svoboda was his total availability when ever a question came up or a problem needed to be solved. It appears that it was simply his extraordinary commitment to excellence in customer service and support that motivated Mr. Svoboda to go the extra mile. His example even had a positive impact on the attitude and productivity of the contracting company doing the work in my house. In closing, I believe that Mr. Svoboda truly deserve to be congratulated and rewarded for providing customer service and support well beyond the expectations of our family. Very sincerely, Jose Perez customer and home owner

Robert Hart provided Exceptional customer-service and sales expertise you are very lucky to have a gentleman like Robert working for you. He provided exceptional knowledge of coloration of texture and we are very very happy

Had a very good experience working with Sandy at the Sawgrass store, her design suggestion on both the tile, tile direction and “waterfall” effect using a secondary tile was right on.

1. overall a very pleasant shopping experience!

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Couldn’t ask for more from our customer service representative, Jawuan Cooper. He took time with us, made suggestions, shopped other locations for us, and helped us with a “last one” discount, just going completely above and beyond for us. He was friendly, personable, respectful, knowledgeable, and super helpful. Thanks, Jawuan. Great job!!!

Just thought I would take the time to give a HUGE thumb’s up to the Port St. Lucie Store. I am a contractor doing a spec house in PSL.   Am always looking for good finds on unique product.   Went to the PSL store on Wednesday the 13th to look at a bath vanity I will be ordering soon.  Happened to come across some killer tile–a discontinued item with just a small amount left.  Managed to make a good deal with the manager, Gabrielle who not only made my day but treated me like royalty!!!  Obviously it was a small purchase—$87.00-but that did not matter.  Juwan rang the purchase up with a huge smile and even was laughing and joking when he carried it to the car I could not have been more pleased.  The whole transaction was a complete breeze and was fun!   It did make my day and I drove away smiling. Thank you again to having such great staff there   Susan Barber, Gem Builders, Inc

On our last visit to D&B in Port St Lucie we were very impressed with your representative, Jawan Cooper. Jawan helped us choose tile for our home project. He was courteous and went above and beyond making sure we were happy with our purchase. Thanks Jawan!

HI, I am just wanting to give a shout out to D&B Tile. My clients visited the Pompano store and were very pleased to find the tile they wanted for their home. I had a few follow up phone calls with the manager and she was delightful. She stepped me through the timeline and delivery of the tile and was very gracious while serving me. I will continue to send my clients to D&B Tile. Thanks so much for the hands on experience. The availability and resourcefulness of the staff made my job so much easier. One happy customer! Maria Constadino

I have been going to D&B for many years, but I try to do my homework before I shop. I went to many stores, but landed in D&B Sunrise as usual. I spoke to Joe Svoboda and told him about my project, tiling my patio. Joe was very knowledgeable and patient. We looked at many samples and settle on porcelain tiles with wood texture from Italy. We also spoke to Michelle O” Keefe who was so helpful and took the extra step to help. Overall the whole staff is great and courteous.. Patio came out fantastic !

Gentlemen: My congratulations to Thomas Shorter, my sales representative, for his professional assistance to create a beautiful and unconventional floor. A big thank you to the D and B staff, from the front to back door, for your team support to make everything happen. I look forward to working with the D and B team in the immediate future. Abbi Lee Rogers Project Design and Management

Fabulous place, wonderful selection, kind & caring people. Robert was very helpful, helping me select bathroom tiles along with accent tiles for my project. Girls at the desk were very professional, helping me out in a very timely manner.

I had never renovated a bathroom before and was now attempting 2! I went to a few stores, without much success, and then decided to try D&B Tile in Pompano. How lucky was I to meet Andy Bolton! I’m sure he sensed my discouragement, and unfamiliarity with this project, and he took me under his wing. Within a very short time, he had put together the ideas for my perfect bathroom. At this writing, it is almost done and looks beautiful. Needless to say, my husband and I have already met with Andy and he has given us wonderful input for the second bathroom. Instead of being stressed, I look forward to it! Andy, and the team at D&B, have made what could have been a difficult challenge for me, a very pleasurable experience! Thank you!

just wanted to let you know how much I appreciate the help gabbi gave us when it seemed like no one else could help. she followed thru when she said she would and tracked down the heart of the our problem. and she returns phone calls!!!! ty gabbi

I’ve been going to D&B Tiles for many years. I have received amazing service from Jerry Batey. He has been very compassionate, understanding, and extremely helpful. I’m so glad I had him to help me with my project!

Alex Bravo and D&B staff provide a excellent services to our company. He works with exceptional professionalism and great attention to every details. I think he is best seller and good friend.

Dear Sabrina, We just want to take a moment in our crazy daily schedule to THANK YOU for the amazing help and guidance you have provided us when selecting and purchasing tile products with D&B Tile. You have been amazing and D&B management/owners should be very proud to have such a valuable team member in the organization. Again, thank you for all your help and we look forward to continuing doing business. Sincerely, Luigi Lone & Eric Bonatti EZ CONSTRUCTION “We make Construction EZ!” Phone: (786) 277-3703

Attn- Marlene and Mr Harold Yarbough, Robert in your Pompano Beach Location has been such a terrific help to me. He has gone above and beyond with his customer service and it’s refreshing to work with an employee of his caliber. I also know Patrick and Laurene at Stonewater Kitchens and they highly recommended you. Thank you Robert

Visited D & B Tile Distributors looking for tile to upgrade kitchen and baths. We had the distinct pleasure of being assisted by Jeaninth Antulich. What a pleasure! Jeaninth has endless energy and patience. After spending hours with us over several visits, she helped us put together tile, accent tiles, and everything necessary to complete the job. She recommended a tile layer and after several estimates, we went with Jeaninth’s recommendation, Henry Fitoria and could not have been happier. He is a perfectionist! Tile delivery produced a bit of a setback, and Jeaninth went above and beyond, and wayyyy out of her way to keep us informed, ultimately delivering the backordered tiles to us on her own time. A gem!! Jeaninth takes pride in her work and delivers outstanding customer service. She is as excited as us for the end result and has made us promise to send “after” pictures. A true professional!! ….and now a friend.

Great service and prompt response. Thank you to Annie Llerena

Annie is a great customer service, great smile, went out of her way to help me. Even arranged a pickup for me at Palmetto Bay.

Annie Llerena was very precise and helpful. Communication was very clear and always has a smile on her face

EACH TIME I COME TO D&B OF DELRAY, ALMOST EVERY DAY, I HAVE A GREAT SERVICE. MOST OF THE TIME YEDITZA HELP ME AT THE COUNTER AND I’M 100% SATISFIED WITH NO COMPLAIN. I GIVE D&B 100 POINTS

Great customer service. Great quality products. A special thank you to Cristiane for always helping me with a awesome smile. Thank you D&B Tile Delray

Wow, I just met Andrea at D&B and she is awesome. I am remodeling my house and I went to D&B to pick out tiles. Andrea assisted me and I learned so much in the short time we spent together. She is extremely knowledgeable, courteous and attentive. She created such a positive experience. Kudos to Andrea, she is a keeper….

Chris, Thanks so much for all your help in finding the perfect tile for our new kitchen! I appreciate the great service and price you gave us! I look forward to working together again. Sincerely, Liz

THANK YOU ISABEL!!!! Truly I placed an order with D&B because of YOU!!! You are not only good but gracious! Sincerely, Jan Morrison

Hi Mr. Llerena, I wanted to let you know that I was extremely happy with the service I received when I ordered a custom order of glass tile with Carlos Munoz-De Leon. He was punctual, exact and efficient. He would email and call me promptly. He had a lot of patience and wanted to get everything right and make sure I was happy. When I picked up my order, Rafael and Germaine were very helpful in locating it and bringing it out yo my car. They were very kind and polite. I hope you share my words of praise with them! Respectfully yours, Lauren Resnick

Dear Mr. Yarborough: We are writing in admiration of Gerry Bauer, an excellent Design Consultant but above all a reliable man with integrity. Sadly, these men are seldom recognized in today’s fast-paced commerce transactions. Thank you for finding a good man! We first met Gerry on January 21st when beginning our kitchen renovation. He gave us excellent suggestions in the choice of material for our backsplash, in so far as ease in maintaining when combined with an updated look. At our request, Gerry suggested a local tile installer with whom we met on January 25th, placing our order based upon this man’s calculations. We picked-up the order from your store in preparation to begin the job on February 9th. Unfortunately, the tile setter became argumentative over the plans of the granite installer and failed to ever begin his portion of the job. We never heard from him again. We returned to Gerry who put us in touch with James ((/Jayson”) Russell who viewed our kitchen, but was in disagreement with the previous tradesman’s calculations and choice of bullnose. James returned to your store on Friday, February 20th and spoke with Gerry, returning the questionable bullnose and reordering to his specifications. The tile was professionally and beautifully installed by James on February 24th who returned the next day to do the grouting. We are grateful to Gerry for finding a young man who equaled Gerry’s honesty and dependability. We returned to your store yesterday with an unopened box of tile, the price of which Gerry unquestionably credited back to us. What a pleasure to have had such a gracious gentleman handle our transactions. You appear to have cornered the market on great employees! Thank you so much. Sincerely, Lynne & Richard Brinker

Our first visit yesterday. your agent Dustin helped us thru everything. enough cannot be said about his gracious and informative manner. my husband and I are both business owners for many years in Pa. we know a winner when we see one. this young an is just that. better hold on to him. ……I know we would if he worked for us. we are ordering product now with knowledge. not just picking out a pretty product. a credit to your company Gary and Loretta Horowitz

Customer Service at its BEST!!! We are completely renovating our home on Miami Beach. We visited several tile stores in the Doral area and almost placed orders reluctantly at 2 of them. One of the stores even treated us rudely. Then one day while out looking for pool tile, we stopped by D&B Tile and met Maddy. We are happy to say we have placed our entire initial tile order with D&B. We have been treated respectfully by both Maddy and everyone else at D&B. Maddy took the time to listen to our needs, helped with selections and made it happen. Communicating with Maddy and D&B has been smooth and seamless. The ’tile’ process has been and continues to be an enjoyable one. And we have beautiful tile that will make our new home even that much more beautiful. Thank you Maddy and staff!!!

Good morning Mabel. I wanted to send a quick note about my customer service experience with Bianca last week. I originally went to Sawgrass D & B to inquire about Fusion Pro Grout. The experience there was not that great at the counter, but I was able to get the info I needed. Sawgrass said the Hialeah branch had 4 buckets though. I started to drive to Hialeah. One the way I called and spoke to Bianca, who was very pleasant on the phone. She confirmed stock. I told her the traffic was terrible and she offered transferring the items to Sawgrass the next day. This made my day honestly. She even called back the next day to notify me that product was delivered to Sawgrass. Owning a small business myself, great customer service plays a vital role in a business’ success. D & B is fortunate to have Bianca! Have a great day! Pools N More Factory Outlet 4408 Peters Road Plantation, FL 33317

“Hello George: My name, is Carol Smith and I am a co-owner of Mark of Excellence Construction, Inc. I have been working with Jessica Pickens on a few recent orders for our projects and I felt compelled to let you know what a awesome sales associate she is to work with. Jessica’s smile comes thru on every sale, her follow-up and follow-thru is by far the best that I have experienced at D&B Tile or elsewhere for that matter. When another employee forgot to return my phone calls and to send me my estimate, I was able to count on Jessica to assist me in getting the order placed in a timely fashion. She never prejudges whether she is going to get a sale, she simply makes great suggestions and my client’s and I both love working with her. Jessica is gem and should be recognized for her accomplishments as an outstanding sales associate and the best ever team player.” Best Regards, Carol Smith “Changing Lives Thru Construction”

Missy, I just wanted to thank you for all your help you gave me picking out the tile for my house and guiding me throughout the whole process, you made it very easy for me to make the right decision on picking the right tile and grout for my house…The floors look Great!!!!. Your knowledge of the products and you professionalism is what really made my experience with D&B awesome and I would recommend all of my friends to come see you for all their tile needs. Thank you again, David K

To: paul_lucas@dbtile.com Subject: Appreciation for Services Paul: My wife and I thank you for your excellent, personalized customer service during our recent search and purchase of tiles at D&B for our outdoor kitchen. In spite of our relatively frequent visits to the Port Saint Lucie store, you always treated us like valued customers. Your guidance was “right on” during our search for a pattern of tiles with a variety of colors and shapes. Installation of the tiles is being done today and we anticipate an outstanding result! Again, thank you for your professional and personal approach in dealing with us … we really appreciate that. We will certainly refer our family and friends to D&B for tile products. Doug and Joanne Port Saint Lucie

To: marthaalvarez@dbtile.com Subject: regarding Nick Casiello Hi Martha, I would like to take a minute and mention the job that Nick Casiello just finished for us. We have had many issues with our master bedroom shower, this is the fourth time we have had to redo it. I am absolutely confident that we will no longer have any issues. Nick was very professional throughout our entire process. He is very knowledgeable on the products, the installation and great at problem solving with any unexpected issues that occurred. I respected his honesty and wanting to get the job done right, not just aesthetically, but so we will not have any future issues. Also, he and his partner Nick were very respectful and trustworthy in our home. It was a pleasure working with both of them. Thank you, Jamie Cohen (a happy customer

Dear Mr. Yarborough, I recently purchased tile at D&B’s Delray store. Gerry is a true gem- consummate professional and goes the extra distance and then some for his client. Today it is rare to experience wonderful customer service. He worked diligently to locate tile for me. I would highly recommend D&B. Gerry is special, the needle in the haystack.

–Original Message—– To: marthaalvarez@dbtile.com Subject: Great customer service from Michelle! Hi Martha, Just wanted to share with you the fantastic customer service experience we had with Michelle O’Keefe. We had a bathroom renovation completed about six months ago which included a frameless, all tile shower. After a few months of use, the grout began to mysteriously discolor and appear wet, spreading slowly but surely until it covered nearly 80% of the shower floor. I contacted my contractor, notoriously slow to respond and let’s just say not always 100% on point, and made little progress. I knew I’d have to take matters into my own hands. I began with a chat with the US Polyblend grout rep but had additional questions. That’s when I remembered the great folks at D&B and wondered if they might have some insight. I won’t bore you with the details but thank goodness fate led me to Michelle. It quickly became obvious that her years of experience and the guidance she was willing and able to provide would be priceless. She went above and beyond on multiple levels and I can sincerely say if she gives all of your customers a fraction of the expertise and service she showed to me then you’ve got yourselves a true gem. We’re still working towards our grout solution but Michelle will prove to b a huge part in getting us there. The customer service and knowledge at D&B, particularly from Michelle, can’t be beat, and we will surely be back for our next tile purchase. I can’t begin to tell you how appreciative of the guidance and insight Michelle has provided. She’s a keeper! And probably deserves a big big raise 😉 With kindest regards, Diane B

Good afternoon Harold, I am an assistant project manager at Professional Flooring Contractor. I work with Tom Moore. When we were at Emerald Flooring, we dealt with the Pompano location. We now deal with Martha @ Sunrise. It is of essence to point out the immense help that Martha Alvarez is for us at Professional Flooring Contractors. I work with her on a regular basis and she not only helps me out from pricing, to samples, to orders, expediting materials and is quick to respond as well as an excellent problem solver. She is proficient and facilitates my job. She is an asset to D&B and this is a reflection on the company itself. I’m aware of the magnitude of the work she has, and how overwhelmed she is, but she takes care of business and strives to deliver. I deal with many vendors, many reps on a day to day basis, she’s by far one of the best people to help me out. She’s a sales rep, manager, customer service agent, purchasing, or whatever else we may need… She wears many hats, and should definitely be rewarded or acknowledged at the very least.

Dear Ms. Alvarez, We bought tile from D&B a few years ago when we renovated our kitchen. We had the pleasure of working with Sandi and she is fantastic! We are in the process of renovating our master bathroom. Of course we come back to D&B to work with Sandi. As expected Sandi is just as wonderful as she was with our first experience. Not only is she extremely knowledgeable, she has outstanding customer service! We wanted to share this with you as she deserves recognition for her outstanding work. We will be sure to pass D&B’s contact info along to anyone interested and definitely recommend working with Sandi. Sincerely,

I asked Carole for your contact information because I wanted to tell you how much she has helped me and the projects that I work on through the seven years that I have known her. I think the first time that my company had a problem with a specified tile, within 2 hours of my call to her somebody was at the site looking for a solution to the problem. Specifically, this was at Saint Catherine’s Rehabilitation Hospital in Hialeah. Recently, I had the same experience where we had an upset client and Carole went above and beyond to remedy the situation so the client will feel satisfied. This time it was at Leon Medical Center but there have been many other times. These are just the ones that come to mind. And of course needless to say all the last minute samples, crazy late calls asking for pricing or additional information on how to install a certain tile or something as simple as different size format. She is always very prompt in getting me what I need and more than once find what I needed and bringing it to me after hours while I might be working on an all-night presentation for the following day. She has done it regardless of how big or small the project might be. For all these reasons, I took the time today to tell you how hard is to find somebody that cares so much about what they do and why working with her give me peace of mind

I entered your store in search of two tiles, which were needed to match the tiles in our house. The tile installer was already working at our house and it was imperative that I find something that could match. Your sales people were busy they went above and beyond their responsibilities to attempt to help me, and after an extensive search, they found an exact match in your warehouse. It is not often that customers receive exemplary service nowadays so we would like to extend our gratitude to your company.

From: Customer in Palm Beach Sent: Saturday, February 09, 2013 To: wendy@dbtile.com Subject: Terrific experience I have not had to do much remodeling or repairs in my home-owning lifetime, so it terrifies me to walk into a facility like D&B tile where there are a million samples of lovely materials. Most of the customers look as though they know exactly what they’re doing. Not I. Jessica Pickens was my angel! She was kind, patient, helped with the tile selection, researched the best shipping methods and wrote up the [quite small] order with grace and professionalism. She was absolutely delightful and I can’t wait to go back for a larger job I’ve been postponing forever. I was so impressed, I asked if I could speak with a manager but everyone was in a meeting. Colleen Swain was kind enough to give me your email address and she checked me out. If all your employees are as lovely as these two ladies, you are lucky indeed. I congratulate you, too, because I feel employees’ positive attitudes reflect excellence in their management team. Thank you! Customer in Palm Beach Palm Beach Gardens

Craig Londre D&B Tile – Pompano Robert Apakian Rob, Thanks for all your help in selecting and delivering the rectified 24 in porcelain tile, your advice (experience) for what I wanted to do was invaluable. I highly recommend D & B Tile, Great service. I had some difficulty in finding a good tile installer at a fair price , I finally connected with Normando De Brito at Itanhem Flooring (on your contractor list) they did a Great job , quickly , at a fair price . My wife and I are very Happy with the excellent tile and installation, Thanks Again thank you for all your help. Kind Regards, Craig Londre Boca Raton, F

Dear Carol: Well, my new bathroom is absolutely BEAUTIFUL and my experience with D&B was incredible. Martha is an asset to D&B – she was so helpful, knowledgeable and accommodating. I hope you will let her know how much I appreciate her help. And, thank you very much for your help in making this happen. Betty Hiraga

From: Janice L Bartlett Date: Tue, 4 Sep 2012Subject: good service To: George Apakian Dear Mr. Apakian, The purpose of this email is to inform you that your employee “Sherry” has shown exemplary service to me. Over the years I have shopped and purchased tile, supplies, etc. from many sources and worked with many sales associates. Sherry was very knowledgeable and helpful and most important…….kept her word when she said she would get back to me with information, pricing, etc. within a specified period of time. Sincerely, Janice Bartlett JB Interiors

From: Nyce Daniel To: Ronald L. Romer Subject: Alex Llerena On behalf of the Lindsey Hopkins Technical Education Center, I want to personally thank you for your tremendous support to our school. We truly appreciate your generosity. Nyce Daniel, Principal Lindsey Hopkins Technical Education Center 750 N.W. 20 Street Miami, FL 33127 Phone: (305)324-6070 Fax: (305)545-6397 ndaniel@dadeschools.net

July 18, 2011 Ms. Sandy Bavota D&B Tile Sawgrass Dear Sandy; It’s so nice to come into your store with a mental list of questions, then having you give my husband and me all the answers, and offer suggestions on improving our ideas. You are truly an asset to D&B. You are not only knowledgeable and friendly, you also give us the attention we require, and help with our choices even gently guiding us away from possibilities that won’t work for our application. We have purchased tile for our three bathroom renovations in Weston, and now the entire tile for a house we are building in Lake Placid, FL. We love the look and I’m sure we’ll enjoy it for many years to come. Thanks so much for your professionalism, kindness, and knowledge. Sincerely, Bob & Stephanie Joura