Have you ever noticed the feeling you get when you walk into one of the nine D&B Tile stores in south Florida? Before I discuss that, let me tell you that it is a result of our intent to “practice what we preach.” We purposely don’t imitate the big box stores in layout, design and approach to serving our customers. Our goal is simply this: “To provide the widest selection of tile, stone and marble from the world’s leading manufacturers all presented by an educated, informed sales staff backed up by a team of managers whose ultimate goal is customer satisfaction.”
The feeling I’m referring to is “Confidence.” The vast majority of our team members have extensive experience in the industry. They either installed or maintained the products or sold them for years before arriving at D&B. And, they undergo an extensive program of continuing education to make certain that they are familiar with every product, tool or service we provide. Regardless of whether you are a homeowner looking to remodelyour bathroom or a contractor about to install 10,000 sq/ft of tile in an office building we have “been there and done that.”
Continuing education and training is our mantra as we keep up with the newest products, tools, setting and cleaning materials in the industry. This attitude extends to our management and senior staff as well. With few exceptions, our management team began their careers as installers or tile contractors. Their job now is to manage a nine-store operation that imports tile, stone and marble from around the world. I recognized a long time ago that contractors and installers are not necessarily good managers. This is a business operation that requires constant attention to detail, inventory, selection, marketing, financial management and customer service.
Because of that, our management staff undergoes the same degree of continuing education and training provided to our sales staff and warehouse personnel. All senior management recently attended a four-day intensive training program conducted by Total Solutions Plus held in San Antonio, TX.