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Shipping & Delivery Policy

Shipping Services

D&B Tile Distributors has over 50 years experience in handling tile and allied products. Below are our Shipping and Delivery services. If you have any questions, please contact your nearest D&B Tile location.

1.     In-Store pick up.

2.     United Parcel Service (UPS): Packages less than 18” and less than 65 lbs.

3.     Local Delivery Truck: This service is available in South Florida only.

4.     LTL (Freight): Shipments out of the local delivery area.

5.     Container/Truckload: Shipments with more than 12,000 lbs or export shipments. Contact a D&B Tile representative for details.

Expedited shipments are available at additional costs. Contact a D&B Tile representative for details.

Lead Times

D&B Tile has a large variety of products from local, national and international sources. Most orders can ship in 3-10 business days. You will receive confirmation of your lead time(s) when the order is placed.

Delivery Schedule

All local deliveries will be confirmed 24-48 hours in advance, with a 4-hour delivery window, Monday to Friday. UPS packages and Freight shipments will be confirmed with a tracking number and delivery times can only be an estimate. If expedited service is purchased, you will be given a tracking number and the delivery time.

Conditions

D&B Tile strongly recommends that you do not schedule your installation until after you have received your order. D&B Tile and its representatives cannot be held liable for failure to meet scheduled install dates due to delivery. All Shortages or damages must be reported at the time of pick up or delivery.

Delivery

Have your order acknowledgement ready and carefully inspect your delivery.

All deliveries are “CURBSIDE DROP”, unloading the material where the driver can safely park. The driver is not allowed to bring the material by hand into your home or business. Make sure to have someone at the delivery address at the scheduled time. If you are not at the delivery site, the driver will go to the next stop, and your delivery will be rescheduled with additional charges.

You must inform the driver of any discrepancies and/or damages at the time of delivery and make note of them on the delivery receipt. Call your D&B Tile representative or store manager immediately while the driver is at your delivery location. You will be instructed to email your D&B Tile representative and store manager your claim. If you are claiming damaged materials, a picture must be submitted with your email. See our damaged goods policy. We will review the ups and freight carrier policies

Returns

Once an order has been shipped, D&B Tile will charge all applicable shipping fees as part of the return. The customer is responsible for all outgoing and return shipping costs. Restocking fees will also be charged. See our return policy.

In-Store Pickup

D&B Tile has nine South Florida locations for your convenient in-store pick up. Make sure you have received your confirmation that the order is ready for pick up. For security reasons you will need your order number and a picture ID that matches your billing name.

If you will have a third-party pick up your order, email your D&B Tile representative complete details of the person picking up your order. They will need to bring the order number and a picture ID before D&B Tile will release the order.

Exporting Services

D&B Tile is not a freight forwarding company. We will coordinate with your freight forwarder and deliver your order to their warehouse in our local delivery area. If your freight forwarders’ warehouse is not in our local delivery area we will provide you with a quote from a freight carrier. Export shipments can be subject to additional duty fees, brokerage fees and taxes, which are paid by the customer.

Sample Orders

Samples may take 5-10 business days to arrive. Contact your D&B Tile representative if you need expedited service.

Special Orders

The individual item details page will provide you with information on special order lead times. Incoming freight charges may be charged in addition to the charges for shipping to your location on special order items.

Storage Fees

D&B Tile will hold your order in storage for 30 days, at no additional cost, after the order has been confirmed to be ready. Additional time will incur a $5.00 a day storage fee for a maximum of 90 days in storage.

Fuel Surcharge

All orders will be charged a $0.99 fuel surcharge which is additional to any delivery or freight charges.

Package and Handling

Charges for special packaging and handling will be charged in addition to delivery or freight charges.

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